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The Highest Quality HP Laser Printer Toner and Supplies!
Scroll down for answers to your questions
Warranty / Returns / RMAs
•What warranty do I get when I order products from Toner Overnight?
•How do I return "shipping damaged" products?
•How do I return a defective product?
•Can I return a product after I order it?
•What can do if I don't want to wait to be reimbursed?
•Who pays for return shipping?
•Customer agreement of payment
Orders
•Does Toner Overnight accept phone orders?
•When will I receive my order?
•Do you accept Government purchase orders or purchase orders from Educational Institutions?
•How can I check my order status online?
•After I submit an order, how will I be advised of the orders progress?
•Does Toner Overnight sell or release my personal information?
•I am experiencing trouble with my shopping cart. What can I do?
•What happens if an item is backordered?
•What should I do if an item is missing from my order?
Shipping
•What shipping carriers do you use?
•Do you have a minimum order?
•Do you offer free shipping?
•What priority shipping do you have?
•Do you ship outside of the US?
Warranty / Returns / RMAs
Toner Overnight is committed to delivering our customers quality products. We have established rigorous quality control testing procedures to verify the quality of our products before shipping them to our customers. All products sold by Toner Overnight are 100% unconditionally Guaranteed to perform equal to the OEM. OEM means the Original Equipment Manufacturer.
•What warranty do I get when I order products from Toner Overnight?
Toner Overnight warrants all compatible products for 3 months from the date of invoice to be free of any defects. Genuine name brand products may also have their own warranty. Please check manufacturers warranty.
•How do I return "shipping damaged" products?
In the event something is damaged by the shipper "UPS, DHL or FedEx", you must file a claim with the shipper. We are not responsible for damage done in shipping.
•How do I return a defective product?
Please e-mail our support team , or call 559-222-2255 (leave a message if after hours) with your desire to return a product. You must wait to receive a return shipping label and instructions via e-mail.
Please do not send product to our sales address. This will only delay the process. The RMA # is only valid for 30 days after the issue date. All returns must use Toner Overnights provided shipping label. If an e-mail is not available, a return label will be mailed via USPS.
• Can I return a product after I order it?
All non-defective returns including refusal of your order will be charged a 20% restocking fee. Shipping to us and the initial shipping costs will also be charged back to the customer. When we offer free shipping those shipping charges will also be charged back. Products must be in resalable condition. Please do not write on or put labels on the product packaging. Doing so will make the product not resalable.
• What can do if I don't want to wait to be reimbursed?
If you are in a hurry for your exchange, please reorder the new item via our website. Return the item following the shipping directions. Upon receipt and inspection of the defective product, we will ship a replacement, credit your account or give you a refund in the same form of payment within 14 business days. Please note that all cartridges are weighed for usage. All cartridges sent back to us that have more than 25% usage will be pro-rated accordingly.
Repackaging
Package the cartridges carefully in the original packaging (all cartridges are shipped inside another box with packing material) and include a copy of your invoice and affix provided return label given by support. Wrap any opened cartridges in an airtight bag to prevent any leaking. Please use the shipping address that was e-mailed to you with the RMA #. Please do not write on or put labels on the product packaging. Doing so will make the product not resalable.
•Who pays for return shipping?
The customer is responsible for shipping returns to our warehouse. Toner Overnight will pay the return shipping for replacement of defective products. For all defective returns customer will be reimbursed in the form of credit, or same form of payment.
•Customer aggreement of payment
The undersigned guarantees payment to Toner Overnight and understands and consents to be held personally liable for all monies due to Toner Overnight. Should their company fail or refuse to pay any monies due under the terms and conditions of sale set forth and acknowledged. Past due accounts are subject to a 1.5% per month interest. All returns must have an authorized RA#, and return freight is F.O.B. origin. Returns are subject to a 20% restocking fee, (excludes defective). Acceptance and delivery of all purchase orders is expressly conditioned upon the satisfaction of all past due accounts with Toner Overnight. and subject to managements approval. It is agreed that the guarantor and company shall be responsible for all collection costs, including attorney fees, should it be necessary for Toner Overnight to commence legal action to collect monies owed by the undersigned guarantor. The undersigned agrees to these terms and conditions. The information and statements in this application are true and complete and are made for the purpose of inducing you to establish a line of credit.
Orders
•Does Tonerovernight accept phone orders?
YES! We accept phone, fax and e-mail orders.
Hours: 9:00AM - 5:00PM PST
Monday - Friday
Phone: (559) 222-2255
E-mail us
For fax orders, please fax us at 559-834-6806
•When will I receive my order?
If your order is submitted prior to 3:00 PM PST we will generally ship the same day your order is placed. It usually takes 1-6 days to receive your order via FedEx, UPS or ground, depending on your location.
•Do you accept Government purchase orders or purchase orders from Educational Institutions?
Yes, we do accept purchase orders! Please email us or call us at 559-222-2255 to set up an account and inquire about terms for these accounts.
•Can I check my order status online?
No not at this time please call or email us info @tonerovernight.com
•After I submit an order, how will I be advised of the orders progress?
As your order is processed, an email will be sent with the current status. As soon as your order ships, an automatic email will also be sent that includes your tracking number. If you would like to check on the status of your order, you can call us during business hours.
•Does Toner Overnight sell or release my personal information?
No! Toner Overnight respects your privacy. We will never sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details.
•I am experiencing trouble with my shopping cart. What can I do?
It may be that your computer s cookies are not enabled, or your browser is configured to disallow tonerovernight.com cookies.
Cookies on your computer have become corrupted. (Clearing all cookies should correct this, but please note that, in some cases, this may require you to re-enter passwords you have saved on other websites.)
Your computers time is not set correctly. You are using security software that restricts or manages Internet access, such as a firewall program. If all else fails, try closing all open programs and restart your computer, or try from a different computer.
Please call us at 559-222-2255 if you are unable to place an order and we can manually enter your order. Some compatibility issue may exist and we would hate to lose your order because of a glitch.
•What happens if an item is backordered?
If an item is found to be on backorder we will e-mail or contact you by phone.
•What should I do if an item is missing from my order?
First check that there are not more than one tracking number for your order. We may at times ship from different locations on the same order. Please call as soon as you find that your order is not complete. 559-222-2255 or e-mail us.
Shipping
•What shipping carriers do you use?
We use FedEx and UPS as our shipping partners. Which shipper we use on your order will depend on your location, item ordered and the method that you choose. If you need to know which carrier we will use on your order, or have any other questions, please e-mail us. Note: if you select FedEx overnight shipping we may choose to ship your product via UPS.
•Do you have a minimum order?
No. There is no minimum order.
•Do you offer free shipping?
Yes! Free Shipping on all orders!
•What priority shipping do you have?
FedEx Overnight by 10:30 for $35.00 To use, select and add to shopping cart.
•Do you ship outside of the US?
•Sorry, we do not ship outside of the US , Puerto Rico , Hawaii or Alaska . You may be in a zone that UPS or FedEx has designated as rural. This may cause a delay in receiving your products.
Warranty / Returns / RMAs
•What warranty do I get when I order products from Toner Overnight?
•How do I return "shipping damaged" products?
•How do I return a defective product?
•Can I return a product after I order it?
•What can do if I don't want to wait to be reimbursed?
•Who pays for return shipping?
•Customer agreement of payment
Orders
•Does Toner Overnight accept phone orders?
•When will I receive my order?
•Do you accept Government purchase orders or purchase orders from Educational Institutions?
•How can I check my order status online?
•After I submit an order, how will I be advised of the orders progress?
•Does Toner Overnight sell or release my personal information?
•I am experiencing trouble with my shopping cart. What can I do?
•What happens if an item is backordered?
•What should I do if an item is missing from my order?
Shipping
•What shipping carriers do you use?
•Do you have a minimum order?
•Do you offer free shipping?
•What priority shipping do you have?
•Do you ship outside of the US?
Warranty / Returns / RMAs
Toner Overnight is committed to delivering our customers quality products. We have established rigorous quality control testing procedures to verify the quality of our products before shipping them to our customers. All products sold by Toner Overnight are 100% unconditionally Guaranteed to perform equal to the OEM. OEM means the Original Equipment Manufacturer.
•What warranty do I get when I order products from Toner Overnight?
Toner Overnight warrants all compatible products for 3 months from the date of invoice to be free of any defects. Genuine name brand products may also have their own warranty. Please check manufacturers warranty.
•How do I return "shipping damaged" products?
In the event something is damaged by the shipper "UPS, DHL or FedEx", you must file a claim with the shipper. We are not responsible for damage done in shipping.
•How do I return a defective product?
Please e-mail our support team , or call 559-222-2255 (leave a message if after hours) with your desire to return a product. You must wait to receive a return shipping label and instructions via e-mail.
Please do not send product to our sales address. This will only delay the process. The RMA # is only valid for 30 days after the issue date. All returns must use Toner Overnights provided shipping label. If an e-mail is not available, a return label will be mailed via USPS.
• Can I return a product after I order it?
All non-defective returns including refusal of your order will be charged a 20% restocking fee. Shipping to us and the initial shipping costs will also be charged back to the customer. When we offer free shipping those shipping charges will also be charged back. Products must be in resalable condition. Please do not write on or put labels on the product packaging. Doing so will make the product not resalable.
• What can do if I don't want to wait to be reimbursed?
If you are in a hurry for your exchange, please reorder the new item via our website. Return the item following the shipping directions. Upon receipt and inspection of the defective product, we will ship a replacement, credit your account or give you a refund in the same form of payment within 14 business days. Please note that all cartridges are weighed for usage. All cartridges sent back to us that have more than 25% usage will be pro-rated accordingly.
Repackaging
Package the cartridges carefully in the original packaging (all cartridges are shipped inside another box with packing material) and include a copy of your invoice and affix provided return label given by support. Wrap any opened cartridges in an airtight bag to prevent any leaking. Please use the shipping address that was e-mailed to you with the RMA #. Please do not write on or put labels on the product packaging. Doing so will make the product not resalable.
•Who pays for return shipping?
The customer is responsible for shipping returns to our warehouse. Toner Overnight will pay the return shipping for replacement of defective products. For all defective returns customer will be reimbursed in the form of credit, or same form of payment.
•Customer aggreement of payment
The undersigned guarantees payment to Toner Overnight and understands and consents to be held personally liable for all monies due to Toner Overnight. Should their company fail or refuse to pay any monies due under the terms and conditions of sale set forth and acknowledged. Past due accounts are subject to a 1.5% per month interest. All returns must have an authorized RA#, and return freight is F.O.B. origin. Returns are subject to a 20% restocking fee, (excludes defective). Acceptance and delivery of all purchase orders is expressly conditioned upon the satisfaction of all past due accounts with Toner Overnight. and subject to managements approval. It is agreed that the guarantor and company shall be responsible for all collection costs, including attorney fees, should it be necessary for Toner Overnight to commence legal action to collect monies owed by the undersigned guarantor. The undersigned agrees to these terms and conditions. The information and statements in this application are true and complete and are made for the purpose of inducing you to establish a line of credit.
Orders
•Does Tonerovernight accept phone orders?
YES! We accept phone, fax and e-mail orders.
Hours: 9:00AM - 5:00PM PST
Monday - Friday
Phone: (559) 222-2255
E-mail us
For fax orders, please fax us at 559-834-6806
•When will I receive my order?
If your order is submitted prior to 3:00 PM PST we will generally ship the same day your order is placed. It usually takes 1-6 days to receive your order via FedEx, UPS or ground, depending on your location.
•Do you accept Government purchase orders or purchase orders from Educational Institutions?
Yes, we do accept purchase orders! Please email us or call us at 559-222-2255 to set up an account and inquire about terms for these accounts.
•Can I check my order status online?
No not at this time please call or email us info @tonerovernight.com
•After I submit an order, how will I be advised of the orders progress?
As your order is processed, an email will be sent with the current status. As soon as your order ships, an automatic email will also be sent that includes your tracking number. If you would like to check on the status of your order, you can call us during business hours.
•Does Toner Overnight sell or release my personal information?
No! Toner Overnight respects your privacy. We will never sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details.
•I am experiencing trouble with my shopping cart. What can I do?
It may be that your computer s cookies are not enabled, or your browser is configured to disallow tonerovernight.com cookies.
Cookies on your computer have become corrupted. (Clearing all cookies should correct this, but please note that, in some cases, this may require you to re-enter passwords you have saved on other websites.)
Your computers time is not set correctly. You are using security software that restricts or manages Internet access, such as a firewall program. If all else fails, try closing all open programs and restart your computer, or try from a different computer.
Please call us at 559-222-2255 if you are unable to place an order and we can manually enter your order. Some compatibility issue may exist and we would hate to lose your order because of a glitch.
•What happens if an item is backordered?
If an item is found to be on backorder we will e-mail or contact you by phone.
•What should I do if an item is missing from my order?
First check that there are not more than one tracking number for your order. We may at times ship from different locations on the same order. Please call as soon as you find that your order is not complete. 559-222-2255 or e-mail us.
Shipping
•What shipping carriers do you use?
We use FedEx and UPS as our shipping partners. Which shipper we use on your order will depend on your location, item ordered and the method that you choose. If you need to know which carrier we will use on your order, or have any other questions, please e-mail us. Note: if you select FedEx overnight shipping we may choose to ship your product via UPS.
•Do you have a minimum order?
No. There is no minimum order.
•Do you offer free shipping?
Yes! Free Shipping on all orders!
•What priority shipping do you have?
FedEx Overnight by 10:30 for $35.00 To use, select and add to shopping cart.
•Do you ship outside of the US?
•Sorry, we do not ship outside of the US , Puerto Rico , Hawaii or Alaska . You may be in a zone that UPS or FedEx has designated as rural. This may cause a delay in receiving your products.
